Responsible Gaming

Age Requirement & Verification

Indonesian law and yyry's operating licence mandate that only individuals aged 21 years or older may access online gaming services. This age restriction applies universally across all yyry products, including casino games, live dealer tables, sports betting markets covering BRI Liga 1, Premier League, La Liga, and Champions League, as well as togel draws.

During account registration, you are required to provide your date of birth and submit a valid Indonesian National Identity Card (KTP), passport, or driver's licence (SIM). Our verification team cross-references these documents with your registration details and may request additional proof if discrepancies are detected. Accounts registered by individuals under 21 will be immediately suspended, all transactions voided, and balances forfeited.

Parents and guardians are encouraged to use device-level parental controls, internet filters, and monitoring software to prevent minors from accessing online gaming platforms. If you suspect a minor has gained unauthorised access to yyry, contact our support team immediately at [email protected].

Recognizing Problem Gaming Behavior

While most players enjoy gaming as recreational entertainment, a small percentage develop patterns consistent with problem gambling. Recognizing early warning signs is crucial for seeking help before issues escalate. Ask yourself these questions honestly:

• Do you spend more time or money on gaming than you originally intended?
• Have you lied to family, friends, or colleagues about your gaming activity or losses?
• Do you chase losses by depositing more to try to recover previous losses?
• Have you borrowed money, sold possessions, or used funds intended for bills or essentials to gamble?
• Do you feel anxious, irritable, or restless when unable to access gaming platforms?
• Has gaming negatively impacted your work performance, academic studies, or personal relationships?
• Do you use gaming as an escape from stress, depression, or personal problems?
• Have you repeatedly tried to cut back or stop gaming but been unable to do so?

If you answered yes to two or more of these questions, you may be experiencing problem gaming behavior. This is not a moral failing — it is a recognised behavioral health condition that responds well to treatment and support. Reaching out for help early improves outcomes significantly.

Self-Management Tools

yyry provides a comprehensive suite of tools to help you maintain control over your gaming activity. All tools can be accessed through your Account dashboard under the "Responsible Gaming" section or by contacting support.

Deposit Limits

Set maximum amounts you can deposit within a 24-hour, 7-day, or 30-day period. Once a limit is reached, further deposits are blocked until the time period resets. Deposit limits take effect immediately upon setting. Requests to increase limits are subject to a 72-hour cooling-off period, while decreases apply instantly.

Loss Limits

Restrict the maximum net loss (deposits minus withdrawals) you can incur over a defined period. Loss limits help protect against chasing losses during extended sessions. Like deposit limits, increases require a 72-hour waiting period.

Session Time Limits

Configure automatic logout after a specified duration of continuous play. Session limits help prevent marathon gaming sessions that can lead to fatigue and impaired decision-making. You can set limits from 1 hour to 12 hours.

Cool-Off Periods (Temporary Self-Exclusion)

Temporarily suspend your account for 24 hours, 7 days, 30 days, or up to 6 months. During a cool-off period, you cannot log in, deposit, or place bets. Any scheduled bonuses are paused and resume upon reactivation. Cool-off requests are processed within 24 hours and cannot be reversed once activated.

Permanent Self-Exclusion

Request indefinite account closure if you believe gaming has become a serious problem. Permanent self-exclusion requests are processed within 24 hours. Your remaining balance (after deduction of any pending bonus obligations) will be refunded to your verified payment method. Once activated, self-exclusion cannot be reversed for a minimum of 6 months, and even after this period, reactivation requires manual review and may be declined.

Reality Check

Activate periodic pop-up notifications that display your current session duration, total deposits, total withdrawals, and net position. Reality checks appear at intervals you define (every 30, 60, or 120 minutes) and serve as gentle reminders to assess whether you wish to continue playing.

When to Seek Professional Help

If self-management tools alone are not sufficient, professional support from trained counselors and therapists can make a profound difference. Consider seeking professional help if:

• You have attempted to stop or reduce gaming multiple times without success.
• Gaming has caused significant financial harm, debt accumulation, or inability to meet obligations.
• Relationships with family, friends, or partners have been damaged due to gaming.
• You experience intense cravings, anxiety, or depression related to gaming activity.
• Gaming is used as a primary coping mechanism for stress, trauma, or emotional distress.

Problem gambling is a treatable condition. Evidence-based therapies such as Cognitive Behavioral Therapy (CBT), motivational interviewing, and 12-step programmes have proven highly effective. Many individuals successfully regain control with proper support.

Indonesia has a growing network of mental health professionals, counseling centres, and support groups addressing behavioral addictions. While dedicated problem gambling services are still developing domestically, international helplines and online counseling platforms offer Indonesian-language support.

Healthy Gaming Guidelines

Following these practical guidelines can help you maintain gaming as a fun, recreational activity rather than a source of stress or harm:

• Set a Budget: Decide in advance how much you can comfortably afford to lose and stick to that amount. Never gamble with money needed for rent, bills, food, or other essentials.
• Set Time Limits: Allocate a specific amount of time for gaming and use session timers or alarms to remind yourself when to stop.
• Never Chase Losses: Losing is part of gaming. Accept losses gracefully and avoid the temptation to deposit more in an attempt to recover.
• Take Regular Breaks: Step away from your device every 60-90 minutes. Physical movement and fresh air improve decision-making and reduce fatigue.
• Avoid Gaming Under the Influence: Alcohol, medications, or substances impair judgment and increase impulsive behavior. Play only when clear-headed.
• Balance with Other Activities: Maintain hobbies, social connections, physical exercise, and work/study commitments. Gaming should complement your life, not dominate it.
• Talk About It: Share your gaming activity with trusted friends or family members. Transparency reduces secrecy and helps others notice if patterns become concerning.
• Understand the Odds: All casino games have a house edge. Sports betting and togel outcomes are determined by chance or athletic performance, not skill. Long-term profit is unlikely.

Protecting Vulnerable Individuals

If you are concerned that a friend, family member, or colleague may be experiencing problem gaming, consider having a compassionate, non-judgmental conversation. Warning signs in others include:

• Frequent requests to borrow money or sudden financial difficulties without clear explanation.
• Withdrawal from social activities, family gatherings, or previously enjoyed hobbies.
• Mood swings, irritability, anxiety, or depression correlated with gaming outcomes.
• Secretive behavior, lying about whereabouts, or hiding devices and financial statements.
• Neglecting work, academic, or household responsibilities.

Approach the individual with empathy and offer to help them access support resources. Avoid being confrontational or judgmental, as shame can drive behavior underground. Encourage them to contact yyry support to activate self-exclusion or connect with a professional counselor.

If you believe an yyry account is being used by someone experiencing serious harm, you may contact our support team confidentially. While we cannot discuss individual account details due to privacy laws, we can offer guidance on next steps and support options.